Investor FAQs


Shutterfly, Inc. is the leading manufacturer and digital retailer of high-quality personalized products and services offered through a family of lifestyle brands that enable consumers to share, print and preserve their memories by leveraging our technology-based platform and manufacturing processes.

We provide a full range of products and services that make it easy, convenient and fun for consumers to upload, edit, enhance, organize, find, share, create, print and preserve their digital photos in a creative and thoughtful manner.

Consumers use our products and services to stay connected to their friends and family, to organize their memories in a single location, to tell stories and to preserve their memories for themselves and their children. Our vision is to make the world a better place by helping people share life's joy.

Our mission is to build an unrivaled service that enables deeper, more personal relationships between our customers and those who matter most in their lives.

We believe that people have an intrinsic desire for social expression, as they wish to capture and share their experiences and pass them on to future generations. Since the beginning of humankind, people have shared detailed stories of their lives through visual expression. Today, with the evolution of digital cameras, mobile phones and technology, millions of people around the world are capturing their memories and communicating in deeper, more meaningful ways.

Creating value for our customers is the basis for our success. We offer customers easy, convenient and fun ways to:

  • share and preserve memories for family, friends and themselves;
  • organize all of their photos in a single, safe and easily accessible location;
  • maintain emotional connections to friends and family, despite being time-constrained, through thoughtful and personal photo-based communications and gifts; and
  • achieve satisfaction and self-expression through creativity and telling stories with photos.

Shutterfly, Inc. trades on the NASDAQ stock exchange under the symbol SFLY.

Shutterfly, Inc. believes that controlling our supply chain drives higher quality, more rapid innovation and greater efficiencies. For example, we are able to maintain our delivery times, even during the peak fourth quarter, because we control our own production. However, we continue to evaluate outsource manufacturing alternatives, to ensure that we are delivering the highest quality at the lowest possible cost.

In addition to number of customers, number of orders, average order value and average orders per customer per year, we look at a number of internal cost and quality metrics. Examples include: press waste, machine uptimes, number of customer complaints, customer service response times and issue closure rates, number and aging of software / site bugs.

Our transfer agent is:
Computershare Trust Company, N.A.
For stockholder correspondence, please mail to:
P. O. Box 43006
Providence, RI 02940-3006

For OVERNIGHT stockholder correspondence, please mail to:
250 Royall Street
Canton, MA 02021

For questions regarding restricted stock, please contact Shutterfly at

Please submit your question using the form below.

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